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Attention Great Lakes will no longer be servicing federal student loans as of June 2023. Nelnet, whom we've shared the same parent company with since 2018, will be your new student loan servicer. Like two sides of the same coin, we'll continue to work together with the shared commitment of helping you successfully manage your student loans. For more information about the transfer to Nelnet, visit Nelnet.com/transfer.

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If you're using the right login information, but still can't log in, Great Lakes may no longer service your student loans. Here are a few places you can go to find more information.
  • Review recent communications about your student loans for lender or servicer contact information in case your loans were recently transferred.
  • If you're not sure who your lender or servicer is, or if you have defaulted loans, visit StudentAid.gov offsite .
  • Contact your school or lender.

Complete the form below and we'll send you an email for the next step.

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If you need technical help with logging in, errors, or security, check out our Technical Help and Information for answers.