Attention Great Lakes will no longer be servicing federal student loans as of June 2023. Nelnet, whom we've shared the same parent company with since 2018, will be your new student loan servicer. Like two sides of the same coin, we'll continue to work together with the shared commitment of helping you successfully manage your student loans. For more information about the transfer to Nelnet, visit Nelnet.com/transfer.

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How Great Lakes Can Help You With Your Student Loans

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Getting an education can be exciting. But there can also be anxiety, especially related to the question: How am I going to pay for this? No one understands this better than Great Lakes. As one of the nation's leading student loan servicers, we work closely with the U.S. Department of Education (ED), schools, and students to help millions of people manage their student loan accounts and build brighter futures.

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Our mission of "doing what's right" isn't just a slogan.

It's the guiding principle in everything we do. Students and their families borrow money for college because it's an important investment in their future.

Our goal?

To help students borrow responsibly, complete their education, and find repayment solutions that work for them.

Three main reasons why we're good to work with:

We're here for you every step of the way...

  • Providing excellent, timely customer service and communications.
  • Delivering a top-notch website and mobile app to provide you with easy payment capabilities and a wealth of student loan information at your fingertips.

Our borrowers appreciate us.

Great Lakes has achieved more top rankings by borrowers nationwide than any other servicer.*
GREAT LAKES Ranked#1

*According to the U.S. Department of Education quarterly surveys, since June 2011.

We know what we're doing, and we're told we're pretty good at it.

    Great Lakes Quick Facts

  • We've been in the student loan business since 1967.
  • We employ over 2,000 people, and have hundreds of helpful Customer Service reps available to you.
  • We have helped millions of students like you, with millions of unique situations.
  • We've invested nearly $260 million in grants to our communities, to date.
  • We are one of the most highly respected loan servicers and originators in the country.
  • We work with 6,000 schools and the U.S. Department of Education to help serve you better.

Free Expert Help!

You don't have to pay for student loan services or advice. Our expert representatives have access to your latest student loan information and understand all of your options. Learn more about the free services available to you.


Get in Touch

Have a social account and have a question? Send us a message. We're here to help. You can chat with us a few ways:

You can also log in or visit our Contact Us page to contact a representative.

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