Waiting for page to load...
map of active disaster areas

Disaster Happen Near You? Get Student Loan Help.

Book Illustration Heart illustration Person illustration

If you've been affected by a disaster, we know there are challenges ahead that may affect your ability to make your student loan payments. A Disaster forbearance can help, by temporarily postponing your federal student loan payments for up to 90 days as you take care of recovering. It only takes a few minutes to get relief! Call us at (800) 236‑4300 to postpone your payments.

Under the Coronavirus Aid, Relief, and Economic Security Act, or the CARES Act, federal student loan borrowers are in an administrative forbearance with 0% interest and no payments due through December 31, 2020. The benefits provided under the CARES Act supersede any natural disaster relief.
Areas Qualifying for Disaster Forbearance
Disaster Incident Dates
Louisiana Hurricane Delta October 06, 2020, to October 10, 2020

Call us at (800) 236-4300

Monday - Friday 7:00 am - 9:00 pm CT
For local or international callers: (608) 246-1700
Some calls may be monitored or recorded for quality assurance purposes.

Are You Past Due?

If you had past due payments at the time we applied the Disaster forbearance, we brought you up-to-date, giving you a fresh start. But, any reported past due payments (delinquencies) not related to the disaster were not removed from your credit report. Note that outstanding interest that accrued prior to the Disaster forbearance period may be capitalized when the forbearance ends.

Other Options May Be Available

There may be another option that works better for you, such as an Economic Hardship deferment if you're employed but are having difficulties making ends meet. Log into your online account to explore other ways you can postpone your payments or contact us today.

Get in Touch

Do you have questions or want to give us some feedback? Log in and visit our Contact Us page to contact a representative or to send us your thoughts.

Did you enjoy this topic? Share!