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Disaster Happen Near You? Get Student Loan Help.

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If you've been affected by a disaster, we know there are challenges ahead that may affect your ability to make your student loan payments. A Disaster forbearance can help, by temporarily postponing your federal student loan payments for up to 90 days as you take care of recovering. It only takes a few minutes to get relief! Call us at (800) 236‑4300 to postpone your payments.

Areas Qualifying for Disaster Forbearance
Disaster Incident Dates
Puerto Rico Earthquakes December 28, 2019 to February 4, 2020
Tennessee Severe Storms March 3, 2020

Call us at (800) 236-4300

Monday - Friday 7:00 am - 9:00 pm CT
For local or international callers: (608) 246-1700
Some calls may be monitored or recorded for quality assurance purposes.

Are You Past Due?

If you had past due payments at the time we applied the Disaster forbearance, we brought you up-to-date, giving you a fresh start. But, any reported past due payments (delinquencies) not related to the disaster were not removed from your credit report. Note that outstanding interest that accrued prior to the Disaster forbearance period may be capitalized when the forbearance ends.

Other Options May Be Available

There may be another option that works better for you, such as an Economic Hardship deferment if you're employed but are having difficulties making ends meet. Log into your online account to explore other ways you can postpone your payments or contact us today.

Get in Touch

Do you have questions or want to give us some feedback? Log in, and visit our Contact Us page to contact a representative or to send us your thoughts.

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