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Get to Know Your Monthly Billing Statement

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Your student loan statement shouldn't be a mystery. We designed it with you in mind—to provide you with clear, easy-to-read information about all of your accounts. Whether you receive an email or a paper statement, you'll find all of the essential account information in one concise summary every month.

Screen capture of My Great Lakes print billing statement and online billing statement.

Learn more about your billing statement

New features and at-a-glance billing information will help you quickly find what's important to you.

Screen capture of information on billing statement that details how to get in touch with Great Lakes. The same information can be found on My Great Lake's contact us page.

Get in touch with us

Find options for getting in touch with us or making your payment. There's also timely information such as tax filing tips or signing up for Auto Pay.

Screen capture of billing statement summary and overview sections.

Review your current information

On the paper statement you'll find any payments we've received in the last 30 days and the amount of your scheduled monthly payment. If you have a past due amount, they'll be included here, too. On the email statement, you'll find your total amount due and your due date. To find any payment history, log into your account to view your billing statement online.

See your progress

This is where you can find a snapshot of your accounts—how much you borrowed, how much you've repaid, and how much you still owe. Each month these numbers help you see that you're making progress repaying your student loans. If you receive an email statement, log into your account to see your progress online.

Screen capture of how to make a payment via the new monthly billing statement.

Make your payment

Making your payment is easy. The fastest way to pay is to make a payment online or, if you sign up for Auto Pay, we'll automatically withdraw your payment for you. If you receive a paper statement, we've included a tear-off slip noting your monthly payment amount and due date.

Screen capture of how to find answers to frequently asked questions on the billing statement.

Find answers

We've provided the answers to some commonly asked questions. If you receive an email, follow the link to our website for answers. On the paper statement, you'll find the answers on the back of your statement. If you can't find what you're looking for, please get in touch with us.

Screen capture of where to find specific account details on your billing statement.

Get all the details

The Accounts in this Statement section provides a breakdown of each loan. You'll find your interest rate, the lifetime amount paid, and much more. It's important to note that if you have multiple student loans at the same interest rate in an account, those loans are grouped together and shown as a single amount on your statement. You can see your loans broken down individually on your Payment Schedule and Disclosure or your Account Summary. If you receive the email statement, log into your account to see your Accounts in this Statement. If you receive a paper statement, it's on the second sheet of paper.

Remember, it's easy to view your statement online each month.

Get in Touch

Have a social account and have a question? Send us a message. We're here to help. You can chat with us a few ways:

You can also log in or visit our Contact Us page to contact a representative.

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