Federal student loan repayment will begin after December 31, 2022, when the COVID-19 emergency relief measures end. We want to help you get prepared, share answers to frequently asked questions, and provide the support you need so you can achieve repayment success.
While it may seem a bit daunting to think about making payments after such a long period of time, please know
that Great Lakes is here to help you every step of the way. We want your repayment experience to be as smooth
as possible, so we've outlined the following actions you can take now so you'll be in good shape to manage your
student loans.
Step 1: Make sure you can access your Great Lakes online account
If you've moved or changed your email address or phone number since March 2020, update your contact information on
your account. Visit your Welcome page and select the Manage Profile section
to confirm your address, email address, and phone number are correct. If your name has changed, please
give us a call.
Step 3: Check your payment amount and expected due date
If you were already in repayment before the COVID-19 payment pause took effect, visit your
Welcome page and view the Repayment Planner section to get reacquainted
with your prior monthly payment amount. This will help you plan for the amount you'll pay once
repayment begins.
If you weren't in repayment before the COVID-19 payment pause took effect (for example, you were in
a grace period that has since ended), the Repayment Planner on the
Welcome page will display an estimated amount you'll pay each month
once the pause ends.
Also take note of your first due date (which will be no sooner than January 1, 2023) so you
can adjust your monthly budget to start making student loan payments on time.
Step 4: Take action if you can't afford your payments
Are you concerned that when repayment begins, you may not be able to manage your payments? If so, now is the
time to act. While you're on the Welcome page, select Explore Repayment
Options. There, you can start the process of applying for options that may better suit your needs.
Step 5: Watch for notices from us
Great Lakes and Federal Student Aid have sent, and will continue to send, communications to help get you prepared for
repayment. Read these notices carefully, as they have important tips about what to expect.
As the end of the payment pause grows nearer, we will send you a billing statement about three weeks before
your due date. If you previously had a bill pay service set up with your bank, you may have to set that back
up again. Refer to "I previously made monthly payments using a bill pay service. How do I continue using
that payment method when repayment starts?" in the
FAQs below.
In addition, if you were previously using Auto Pay to make your monthly payments before March 13, 2020, and you
haven't confirmed your enrollment, you'll still need to confirm by logging in to your mygreatlakes.org account,
selecting Payments, then selecting Auto Pay.
If you haven't already, you must confirm that you want to remain in Auto Pay for your payments to be made
using that method. If you do not elect to stay enrolled in Auto Pay, it will
be cancelled, you'll lose the 0.25% reduction on your interest rate, and you'll need to make other payment
arrangements when the COVID-19 payment pause ends. Log in to your
mygreatlakes.org account, and you'll be
prompted to confirm enrollment in Auto Pay.
Ready to Repay Timeline
What should you expect over the next few months? Here's an at-a-glance view of what lies ahead.
Review Your Account
Now
End of Payment Pause & 0% Interest
December 31, 2022
Receive Billing Statement
3 weeks before due date
Make a Payment
January 1, 2023 or later
FAQs — Preparing for Repayment
Here are some questions and answers you may be wondering about as the COVID-19 payment pause winds down.
Review these Q&As to get ready to repay!
Making Payments
Visit your Welcome page and view the Repayment Planner section, which
will display an estimated amount you'll pay each month once the pause ends.
Once you've logged in to your account, view the Account Summary section on
your Welcome page to find your balance.
We will only send you a new payment schedule if your prior payment amount is changing. If this applies to
you, we will send your payment schedule approximately 32 to 44 days before your first payment due date.
If you were in repayment before the payment pause, your monthly payment amount should not change unless you
have applied for an income-driven repayment (IDR) plan or a recertification or recalculation of your IDR
payment during the pause. If you were in a deferment or forbearance before the payment pause, it may be necessary
to adjust your monthly payment amount to ensure you're able to repay your loan(s) within the remaining term.
Payments will begin no sooner than January 1, 2023. Your specific first payment due date will be listed on your
Welcome page under the Repayment Planner section.
The 0% interest rate period and payment pause end December 31, 2022. We'll send you a billing
statement, either by email or mail depending on your communication preference, approximately 21 days before a
payment is due. Make sure your contact information is up to date in your online account.
Absolutely. Continuing to make payments during the payment pause could help you pay down your loan balance more quickly. The full amount of a
payment will be applied to your principal balance once you've paid all (if any) interest that accrued before
March 13, 2020. There is no penalty for paying less than your regular monthly payment amount during the payment pause.
Sure! If you want to make payments during the payment pause while the 0% interest rate is in effect (through
December 31, 2022), simply log in to your account and select Pay Online or use
our mobile app. You can also mail payments to:
U.S. Department of Education
P.O. Box 790321
St. Louis, MO 63179-0321
Be sure to include your Payment Reference Number on your check.
In our Knowledge Center, we have an informative article called
"How Payments Are Applied" that explains
the order in which the amount you pay is attributed to principal and interest, including in cases where
payments are not required or you pay more than is due.
To make payments using your bank's online bill pay service, make sure you arrange with your financial institution to resume payments by your due date.
If your bank's bill pay service requires an address to be entered when setting up the request, please use:
U.S. Department of Education
P.O. Box 790321
St. Louis, MO 63179-0321
Auto Pay
To determine whether you're currently enrolled in Auto Pay, log in to your
Great Lakes account and select Manage Payments.
If you're not enrolled in Auto Pay, but want to sign up:
Select Payments from the menu.
Select Auto Pay from the drop-down list and enter the information about your financial institution.
Once Auto Pay is set up, you'll be notified of the date that Auto Pay will begin withdrawing your payments from
your checking or savings account. This notification will be delivered to your Message Center.
No. If you haven't already, you must confirm that you want to remain in Auto Pay for your payments to be made
using that method. If you do not elect to stay enrolled in Auto Pay, it will be
cancelled, you'll lose the 0.25% reduction on your interest rate, and you'll need to make other payment
arrangements when the COVID-19 payment pause ends. Log in to your account
and you'll be prompted to confirm enrollment in Auto Pay.
The interest rate during the entire COVID-19 payment pause is 0%, so no interest has accrued during this period.
Any previous unpaid interest will not capitalize (that is, be added to your principal balance) during the
payment pause and through June 30, 2023, six months after the payment pause is scheduled to end. The earliest interest will capitalize would be July 1, 2023. Great
Lakes will reverse and delay any interest capitalization that has an effective date of March 13, 2020, through
June 30, 2023.
No. A non-capitalizing administrative forbearance was applied to your account to bring it up to date before
the COVID-19 payment pause was applied. No interest capitalization occurred when the pause began.
If you had any accrued interest as of March 13, 2020 (when the payment pause began), it will not capitalize
(that is, be added to your principal balance) during the payment pause and through June 30, 2023.
You may be eligible to lower your monthly student loan payment by enrolling in an
income-driven repayment (IDR) plan.
Under an IDR plan, payments may be as low as $0 per month.
Apply for an IDR plan
and select the box to be placed on the repayment plan that will provide you with the lowest monthly payment. You can self-certify your eligibility online. You can also call Great Lakes at (800) 236-4300 to provide the information needed to request an IDR plan over the phone.
To help you find the best option for your situation, we will need to ask you some questions.
Log in to your Great Lakes account
and take the following steps from your Welcome page:
Yes, paused payments count toward PSLF as long as you meet all other
qualifications. You will receive credit as though you made on-time monthly payments in the correct amount while
on a qualifying repayment plan. Borrowers may receive credit toward PSLF during the payment pause if they later
enter the PSLF Program. For more information, review the COVID-19
Public Service Loan Forgiveness page on Federal Student Aid's website.
No — Great Lakes will help you for free! You never have to pay for assistance with your federal student loans.
Contact us for free help with questions or concerns.
Learn about our services and avoiding student aid scams.
Income-Driven Repayment (IDR) Plans
Yes, you can apply for an IDR plan during the payment pause. Your request will take effect January 1, 2023, the
day after the payment pause will end. Applying now may help you by allowing you to base your IDR plan on your
current income. If you apply now, you may also get your request processed before the potential rush of
requests when payments resume.
If you're interested in applying for an income-driven repayment (IDR) plan, you may apply at
StudentAid.gov.
You can self-certify your eligibility online. You can also call Great Lakes at (800) 236-4300 to provide the information needed to request an IDR plan over the phone.
IDR recertifications are now due no earlier than July 1, 2023. IDR plan annual recertification due dates
occurring before July 1, 2023, are all now being pushed out by one year. For example, if your IDR
recertification was due on October 1, 2022, the new recertification date is October 1, 2023.
Great Lakes will send you a notification with your new recertification date before it is time to recertify.
Yes, you sure can. If your income has changed significantly, you can request a new payment amount based on your current income. To do so, visit
StudentAid.gov,
select the button next to "Recalculate my monthly payment," and complete the recalculation request. You can
also call Great Lakes at (800) 236-4300 to request an IDR plan recalculation over the phone. If you are
approved for a lower payment, after the payment pause ends, your monthly payments will resume at the new
lower amount.
Yes. Paused payments during the COVID-19 forbearance count toward IDR forgiveness as long as you meet all other qualifications.
In-School and Grace Period Status
Check out StudentAid.gov
for a summary of how the COVID-19 emergency affects students and in-school borrowers.
Your loan payments will remain suspended, and your interest rate will remain at 0%, until the end of the
COVID-19 payment pause (that is, through December 31, 2022). For example, say your loans entered repayment after
the end of your grace period on October 15, 2021. In this case, your payments would continue to be suspended
from October 15, 2021, through December 31, 2022. The interest rate on your loans would be 0% during this period.
Unless you've requested a different repayment plan, we will place your student loans in the
Standard Repayment Plan when the payment pause ends.
If you have concerns about your ability to make your monthly payment amount when payments begin, consider income-driven repayment options. An
income-driven repayment (IDR) plan may help provide a monthly loan
payment amount is affordable.
If you're interested in applying for an income-driven repayment (IDR) plan, you may apply online at
StudentAid.gov
and select the box to be placed on the repayment plan that will provide you with the lowest monthly payment. You can self-certify your eligibility online.
You can also call Great Lakes at (800) 236-4300 to provide the information needed to request an IDR plan over the phone.
Other Questions
If you had been granted a cancer treatment deferment prior to the beginning of the COVID-19 payment pause,
your loan(s) was placed into the payment pause. If your cancer treatment deferment would have ended after December 31, 2022, your loans will be placed back into that deferment automatically on January 1, 2023. You will not
need to recertify your cancer treatment deferment before payments restart. The earliest you might be asked to
recertify is July 1, 2023. Great Lakes will send notification of your new recertification due date before it
is time to recertify.
The 1098-E Student Loan Interest Statement is a record of your interest paid on your federal student loans for
a given tax year. You can deduct some or all of your interest paid from your federal tax return, which could
reduce the amount you pay in income tax.
Because the payment pause and 0% interest rate
were extended to cover all of 2021 and 2022, most borrowers have not paid interest in
— and will not receive a statement for — the 2021 and 2022 tax years. Questions pertaining to your specific
situation should be directed to your tax advisor.
Here are some other tips for getting prepared for repayment to begin after January 31, 2022:
Check out our Knowledge Center for informative articles about federal student loans.
Great Lakes' goal is to provide you with the best service possible. We're in this together.
Approved Relief Measures under the COVID-19 Emergency
Here is a quick rundown of the benefits to borrowers on ED-owned federal student
loans under the COVID-19 emergency.
Student loan payments are paused through December 31, 2022; you are not required to make payments through that date. Your account has been updated to reflect the latest extension.
Your interest rate remains at 0% from March 13, 2020, through December 31, 2022.
If you wish to make payments, you can do so anytime during the payment pause.
Months during which payments are paused and/or not due count toward income-driven
repayment (IDR) forgiveness and Public Service Loan Forgiveness (PSLF) as long as you meet all other
qualifications. For more information, review the COVID-19
IDR and
Public Service Loan Forgiveness pages on FSA's website.
Additional Important Information
Here are some things to keep in mind during this payment pause. Some of these will apply to all borrowers, and
some will apply to borrowers in particular circumstances.
IDR recertifications are now due no earlier than July 1, 2023. IDR plan annual
recertification due dates occurring before July 1, 2023, are all now being pushed out by one
year. For example, if your IDR recertification was due on October 1, 2022, the new recertification
date is October 1, 2023.
If you wish to make payments to reduce your loan's balance, you can do so anytime during
the COVID-19 payment pause.
Log in to your account to make a payment.
You can get a refund for any payment, including those through Auto Pay, you make during the payment
pause (which started March 13, 2020). To request a refund, please
contact us.
If you want to opt out of the COVID-19 payment pause to take advantage of the 0% interest
period, please contact us. By opting out, payments will be due every
month going forward. You'll receive either online or paper billing statements, depending on your communication
preference you have selected on your account. No interest will accrue through December 31, 2022. If your account
becomes 30 or more days past due, FSA requires that we reapply the administrative forbearance (payment pause).
If you are on Auto Pay, the COVID-19 payment pause stopped your Auto Pay payments. If you
want to continue making payments during the payment pause, you can
log in to your account to make an online payment.
You can also continue your Auto Pay payments by
contacting us to opt out of the payment pause.
If you were previously using Auto Pay to make your monthly payments before March 13, 2020, and you haven't confirmed your enrollment, you'll still need to confirm. You can do so online by logging in to your mygreatlakes.org account, selecting Payments, and then selecting Auto Pay.
Before the end of the pause, we'll also tell you how much your scheduled monthly payment through Auto Pay will be after the payment pause ends.
The COVID-19 payment pause is a non-capitalizing forbearance. Because of the relief measures
under the COVID-19 emergency, unpaid interest will not capitalize (that is, be added to your principal balance)
during the payment pause and through June 30, 2023, six months after the payment pause is scheduled to end.
Your interest will capitalize only if you consolidate your federal student loans. Great Lakes will reverse and
delay any interest capitalization that has an effective date of March 13, 2020, through June 30, 2023.
