Great Lakes will no longer be servicing federal student loans as of June 2023.
Nelnet, whom we've shared the same parent company with since 2018, will be your new student loan servicer. Like two sides of the same coin,
we'll continue to work together with the shared commitment of helping you successfully manage your student loans.
For more information about the transfer to Nelnet, visit Nelnet.com/transfer.
Contact Us
We're here to help you manage and successfully repay your student loans. How can we help you?
Our call center is open:
Monday 7 a.m. to 10 p.m. Central
Tuesday-Friday 7 a.m. to 7 p.m. Central
Saturday 9 a.m. to 1 p.m. Central Holiday Closure Schedule
If this is an urgent matter, please call us for a faster response.
The information that you supply on this form is securely transmitted and used to help us look up your account.
Review our privacy policy.
Toll Free: (800) 375-5288
Local/International: (608) 246-1608
Use this fax number to send us correspondence and support documentation.
At Great Lakes, our goal is to help you successfully repay your student loans, keeping you on a path toward future financial stability.
We encourage you to try to resolve any issues you encounter by contacting a Great Lakes representative first. If you've already done so and are not satisfied with the service you've received, please share your concern with us by filing a formal complaint.
Do not file a formal complaint to dispute a debt or to dispute a credit reporting. In these cases, you must send us a letter that includes identifying information for yourself and the debt you are disputing, along with an explanation of why you think the debt or credit reporting is incorrect. Include any pertinent supporting documentation with your letter.
