We're here to help you manage and successfully repay your student loans. How can we help you?
There are many ways to get in touch with us about your student loans.
Call or email us today so we can help answer your questions.
Call: (800) 236-4300
Local/International: (608) 246-1700
Some calls may be monitored or recorded for quality assurance purposes.
Representatives are available during the hours of:
Monday-Friday 7:00 a.m. to 9:00 p.m. Central Time
Looking for assistance outside our normal business hours? Visit our variety of self-help resources. You can also view your account details or make on online payment. Don't have an online account? Sign up now.
Just want to return a form?
You can securely submit completed forms to us on our Forms page. It's the fastest way to process your form.
If this is an urgent matter, please call us for a faster response.
Toll Free: (800) 375-5288
Local/International: (608) 246-1608
PO Box 7860
Madison, WI 53707-7860
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File a Complaint
At Great Lakes, our goal is to help you successfully repay your student loans, keeping you on a path toward future financial stability.
We encourage you to try to resolve any issues you encounter by contacting a Great Lakes representative first. If you've already done so and are not satisfied with the service you've received, please share your concern with us by filing a formal complaint.
Do not file a formal complaint to dispute a debt or to dispute a credit reporting. In these cases, you must send us a letter that includes identifying information for yourself and the debt you are disputing, along with an explanation of why you think the debt or credit reporting is incorrect. Include any pertinent supporting documentation with your letter.File a Complaint