Contact Us

We're here to help you manage and successfully repay your student loans. How can we help you?

There are many ways to get in touch with us about your student loans.
Call or email us today so we can help answer your questions.

Call: (800) 236-4300

Local/International: (608) 246-1700
TTY: 711
Some calls may be monitored or recorded for quality assurance purposes.

Representatives are available during the hours of:
Monday-Friday 7:00 a.m. to 9:00 p.m. Central Time
Holiday Schedule

Looking for assistance outside our normal business hours? Visit our variety of self-help resources. You can also view your account details or make an online payment. Don't have an online account? Sign up now.

You can securely submit completed forms to us on our Forms page. It's the fastest way to process your form.

If this is an urgent matter, please call us for a faster response. The information that you supply on this form is securely transmitted and used to help us look up your account. Review our privacy policy.

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Let us know who you are.

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We can serve you better if you log in before contacting us. Logging in allows us to obtain important account information that may help us answer your question. If you don't have a user ID, sign up now for account access.

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Please enter your information, followed by your spouse's information.

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Please enter your information, followed by your child's information.

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Please enter your information, followed by your parent's information.

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Most questions require us to access account information. Even a request for something as simple as a payment address requires that we access secure data. Selecting the option above that best describes your relationship to Great Lakes will help us serve you quickly and securely.

This information allows us to look up your account, and to follow up with you.

Birth Date

Please provide us with either your Great Lakes ID or the last four digits of your Social Security Number.

We’ll use this information to route your question to the appropriate representative.

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Learn more about the repayment options that are available to help you meet your responsibilities.

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Learn more about servicemember benefits to find out about programs and benefits that may be available to you.

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Read Top Six Ways to Reduce What You Owe.

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Learn more about consolidation to find out if it’s the right option for you. If you decide you want to apply, complete and submit your application online.

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On federal student loans, "default" means that you have not made a payment for more than 270 days. If you default on your loans, the defaults will be reported to all nationwide consumer reporting agencies, and you’ll no longer be eligible for federal financial aid. Your loans will be turned over to a collection agency where you may experience serious consequences, like collection fees and contacts made to your employer to garnish part of your paycheck.

Tell us about the document (mail, email, web page, etc.) you'd like in an alternative format. If you need all future communication from us in an alternative format, update your global Alternative Format Preference.

When did you receive the original document? (if applicable)
We only provide alternative formats for documents that you've previously received within the past year.
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Log in to view your account information online, including account-specific details, 1098-E forms, statements, and more!

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Log in to manage your contact information online.

Toll Free: (800) 375-5288

Local/International: (608) 246-1608

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Use this fax number to send us correspondence and support documentation.

Download a fax cover sheet PDF .

General Correspondence

Great Lakes
PO Box 7860
Madison, WI 53707-7860

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Do not submit payments to this address. See Send a Payment or log in to your account for more information. Don't have an online account? Sign up now .

File a Complaint

At Great Lakes, our goal is to help you successfully repay your student loans, keeping you on a path toward future financial stability.

We encourage you to try to resolve any issues you encounter by contacting a Great Lakes representative first. If you've already done so and are not satisfied with the service you've received, please share your concern with us by filing a formal complaint.

Do not file a formal complaint to dispute a debt or to dispute a credit reporting. In these cases, you must send us a letter that includes identifying information for yourself and the debt you are disputing, along with an explanation of why you think the debt or credit reporting is incorrect. Include any pertinent supporting documentation with your letter.

File a Complaint