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Finanacial Student Aid

Official Servicer of Federal Student Aid

Federal Student Aid: An Office of the US Department of Education
FSA Partner
Great Lakes is a Servicer to Federal Student Aid

You have a network of support to help you succeed with your federal student loan repayment. Find out how Federal Student Aid partners with loan servicers to be here when you need help.

Support
Support You Can Trust

You can visit StudentAid.gov to see a list of our trusted federal student loan servicers, or submit a complaint directly to the FSA Ombudsman.

Great Lakes Higher Education

Great Lakes and Nelnet: Part of the Same Family

Great Lakes is no longer servicing student loans. We've merged our loans and our staff with Nelnet.

All Great Lakes student loans have been transferred to Nelnet. Both Great Lakes and Nelnet have sent communications about the transfer, explaining that all loans remain in the same status that they were in prior to the transfer. For more information about the loan transfers to Nelnet, including FAQs, please visit Nelnet.com/transfer Offsite .

Nelnet, whom we've shared the same parent company with since 2018, is your new student loan servicer. Like two sides of the same coin, we'll continue to work together with the shared commitment of helping you successfully manage your student loans. Beginning later this year, we'll start automatically re-directing you to Nelnet.com Offsite .

We look forward to continuing to serve you at Nelnet.

Have questions about managing your student loans?

You can still get answers by going to Nelnet.com Offsite . We encourage you to register an online account with Nelnet so you can stay informed about your student loans. For ways to reach Nelnet, including phone and email, please visit Nelnet.com/contact Offsite . You can also go to StudentAid.gov Offsite for federal student loan information.

WARNING

This system may contain government information, which is restricted to authorized users ONLY. Unauthorized access, use, misuse, or modification of this computer system or of the data contained herein or in transit to/from this system constitutes a violation of Title 18, United States Code, Section 1030, and may subject the individual to civil and criminal penalties. This system and equipment are subject to monitoring to ensure proper performance of applicable security features or procedures. Such monitoring may result in the acquisition, recording, and analysis of all data being communicated, transmitted, processed, or stored in this system by a user. If monitoring reveals possible evidence of criminal activity, such evidence may be provided to law enforcement personnel.

Privacy and security policies are consistent with applicable laws, Executive Orders, directives, policies, regulations, standards, and guidance. System use notification messages can be implemented in the form of warning banners displayed when individuals log in to the information system. For publicly accessible systems: (i) the system use information is available and when appropriate, is displayed before granting access; (ii) any references to monitoring, recording, or auditing are in keeping with privacy accommodations for such systems that generally prohibit those activities; and (iii) the notice given to public users of the information system includes a description of the authorized uses of the system.

ANYONE USING THIS SYSTEM EXPRESSLY CONSENTS TO SUCH MONITORING.

Great Lakes Educational Loan Services NMLS ID# 218642 NMLS Consumer Access